jetbus Privacy Policy
Your personal information is very important to us. This policy describes how jetbus collects, uses, and protects your information.
Introduction and Purpose
jetbus is a trusted online gaming platform in Bangladesh. We give the highest priority to our users' privacy. This Privacy Policy tells you what information jetbus collects, how that information is used, who it may be shared with, and what steps we take to protect your information.
By accessing our website jetbus.cam or registering an account, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any terms of this policy, please refrain from using our services.
This policy applies to all users — whether registered members or anyone browsing as a guest. jetbus reserves the right to update this Privacy Policy from time to time. In the event of changes, you will be notified by email or through a notice on the website.
The Information We Collect
jetbus collects your information in various ways. The different categories of information collected are described below:
Personal Identity Information
During account registration and the verification process, we may collect the following information:
- Full name and date of birth
- Email address
- Banking and mobile financial service account details (bKash, Nagad, Rocket)
- Documents required for identity verification (National ID card or passport)
- Any additional information you provide
Technical and Usage Information
When you use our platform, certain information is collected automatically:
- IP address and device type
- Browser type and language settings
- Pages visited and duration
- Gaming transaction history and activity logs
- Information collected through cookies and similar tracking technologies
Financial Transaction Information
When processing deposits and withdrawals, we record transaction-related information. This includes the transaction amount, date and time, payment method used (bKash, Nagad, or Rocket), and transaction number. However, we do not store full bank account numbers or card numbers.
Purpose of Using Information
Collected information is used for the following legitimate purposes:
- Account management and verification: Information is used to confirm your identity and keep your account secure. This includes the KYC (Know Your Customer) process.
- Service delivery: For managing gaming services, processing transactions, and handling financial operations.
- Customer support: To resolve your issues and provide assistance through live chat.
- Security and fraud prevention: To prevent unauthorized access, fraudulent activity, and money laundering.
- Responsible gaming: To identify excessive gaming behavior and provide assistance when needed.
- Legal obligations: To comply with applicable laws and regulations.
- Platform improvement: To further enhance the user experience and add new features.
- Communication: To inform you about policy changes, promotional offers, or important notices (subject to your consent).
Sharing Information with Third Parties
jetbus never sells or rents your personal information. However, information may be shared with third parties in certain circumstances:
Service Providers
We use trusted third parties for payment processing, technical support, and data analysis. These organizations receive information solely to perform specific tasks on our behalf and are obligated to comply with our privacy policy.
Legal Requirements
Information may be disclosed in response to valid requests from government authorities or law enforcement agencies, to comply with court orders, or to assist in investigations of fraud and money laundering.
Business Transfers
In the event of a company merger, acquisition, or asset sale, your information may be transferred. In such cases you will be notified in advance, and the new owner will adhere to the same privacy policy.
Cookies and Tracking Technologies
jetbus uses cookies and similar technologies to improve your experience. Cookies are small text files stored in your browser.
Types of Cookies
Essential Cookies
Essential for the core functionality of the platform. Manages login sessions, security tokens, and more. These cannot be disabled.
Analytics Cookies
Help analyze website usage. Used to understand which pages receive the most visitors. You can disable these if you wish.
Preference Cookies
Used to remember your language, settings, and preferences. These cookies make your experience smoother on future visits.
Security Cookies
Used to prevent CSRF attacks and block unauthorized access. These cookies are essential for keeping your account secure.
You can control cookies from your browser settings. However, please note that disabling some cookies may limit certain platform functionality.
Data Security Measures
jetbus follows industry-standard security measures to protect your personal and financial information. Our security framework is built on the following layers:
- SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by SSL encryption technology. If you see the lock icon (🔒) in your browser's address bar, the connection is secure.
- Encrypted Data Storage: Sensitive information, including passwords, is stored in an encrypted state. No employee or third party can directly view this information.
- Two-Factor Authentication (2FA): Two-factor authentication is available to protect your account. Enabling it significantly reduces the risk of unauthorized access.
- Regular Security Audits: Our systems are regularly examined by security experts. Any vulnerabilities found are quickly addressed.
- Access Controls: Only authorized staff can access your information, and only as needed for specific tasks. All access is logged and monitored.
- Data Backups: Regular backups are maintained to ensure the safety and availability of information.
Please note, however, that no method of transmitting information over the internet is 100% secure. We ensure the best possible protection, but complete security cannot be guaranteed. For your part, keep your password strong and do not share it with anyone.
Data Retention Period
jetbus retains your information only for as long as necessary. Retention periods may vary for different types of information:
- Account information: Retained while the account is active and for a minimum of five (5) years after closure — to meet legal and regulatory requirements.
- Transaction records: Financial transaction records are retained for a minimum of five (5) years.
- Gaming history: Gaming history is retained for responsible gaming compliance and dispute resolution.
- Cookie data: Session cookies are deleted when the browser is closed; persistent cookies remain active for a maximum of one (1) year.
- Communication records: Customer support communication records are retained for up to two (2) years.
Once the periods above have passed, information is securely deleted or anonymized.
Your Rights and Options
As a user of our platform, you have the following rights:
Right to Access
You can request a copy of your personal information stored with us.
Right to Correction
If your information is incomplete or incorrect, you can request that it be corrected or updated.
Right to Erasure
In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations apply.
Right to Withdraw Consent
You have the right to withdraw consent given for marketing communications at any time.
Right to Restrict Processing
In certain circumstances you can request that processing of your information be temporarily suspended.
Right to Data Portability
The right to receive your information in a structured, machine-readable format.
To exercise any of the above rights, please contact us. We will respond to your request within 30 business days.
Protection of Minors
jetbus services are intended only for those aged 21 and above. We do not knowingly collect or process personal information from any minor (anyone under 21 years of age).
If there is any doubt about a user's age, we may initiate an age verification process and temporarily suspend the account until proof is provided.
If you become aware that a minor has opened an account on our platform, please notify our support team immediately. We will close the relevant account and delete the collected information.
Policy Changes and Updates
jetbus periodically reviews this Privacy Policy and updates it as needed. Reasons for changes may include:
- Compliance with new laws or regulations
- Introduction of new platform features or services
- Improvements to security practices
- User feedback and suggestions
For significant changes, we will notify you by email or through a notice on the website. Continued use of the platform after changes take effect will be taken as your agreement to the updated policy.
The "Last Updated" date shown at the top of this page always indicates the date of the most recent revision.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our privacy team:
Live chat is recommended for faster assistance. Our support team is available 24 hours a day, 7 days a week, in Bangladesh Standard Time (BST, UTC+6).
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